Privacy Policy

Effective Date: November 18, 2025
Website: https://earth-sync.com

EarthSync (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from earth-sync.com (“Site”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in several ways:

a. Information You Provide

When you interact with the Site, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party processors; we do not store full payment details)

  • Account login information (if you create an account)

  • Messages sent to customer support

b. Automatically Collected Information

When you use the Site, we automatically collect:

  • IP address

  • Device type and browser type

  • Pages viewed

  • Time spent on the Site

  • Referring website

  • Cookies and tracking technologies

  • General location (city/region)

c. Information From Third Parties

We may receive information from:

  • Payment processors

  • Analytics providers (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta, TikTok, Google)

  • Shipping carriers

  • Affiliate or marketing partners

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Communicate with you about orders, products, and customer service

  • Improve and personalize your shopping experience

  • Detect and prevent fraud

  • Analyze Site performance and customer behavior

  • Provide marketing and promotional messages (with opt-out options)

  • Maintain and secure our systems

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking tools to:

  • Keep items in your cart

  • Remember your preferences

  • Analyze traffic and user behavior

  • Deliver personalized ads through partners like Facebook, Google, and TikTok

You may disable cookies in your browser settings, but some features of the Site may not function properly.

4. Sharing Your Information

We do not sell your personal information.

We may share information with:

a. Service Providers

Such as:

  • Payment gateways

  • Fraud prevention partners

  • Shipping companies

  • Email and SMS providers

  • Advertising and analytics platforms

  • Website hosting providers

They receive only the information necessary to perform their services.

b. Legal Obligations

We may share information if required to comply with laws, subpoenas, or to protect our rights or customers.

5. Advertising and Analytics

We use analytics and advertising tools including (but not limited to):

  • Google Analytics

  • Meta (Facebook/Instagram) Pixel

  • TikTok Pixel

  • Google Ads

  • Klaviyo or similar email marketing tools

These tools may use cookies or device identifiers to track behavior and serve personalized advertisements.

You may opt out using your device’s privacy settings or through platform-specific opt-out pages.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

a. Access

Request a copy of the personal information we hold about you.

b. Correction

Request corrections to inaccurate information.

c. Deletion

Request that we delete your personal information (subject to legal exceptions).

d. Opt-Out

You may opt out of:

  • Marketing emails (via unsubscribe link)

  • Marketing SMS messages

  • Certain tracking cookies

e. CCPA/CPRA (California Residents)

California residents have the right to:

  • Know what information is collected

  • Access their personal data

  • Request deletion

  • Opt-out of data sharing for cross-context behavioral advertising

  • Not be discriminated against for exercising rights

To exercise any privacy rights, contact: support@earth-sync.com

7. Data Security

We use administrative, technical, and physical safeguards to protect your information. While we take precautions, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders

  • Legal obligations

  • Resolving disputes

  • Business operations and analytics

When data is no longer needed, we securely delete or anonymize it.

9. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us to have it removed.

10. International Visitors (GDPR)

If you are located in the EU/EEA:

  • Your data may be transferred to servers outside the EU

  • We rely on legitimate business interests, contractual necessity, and consent as legal bases for processing

  • You may contact us to exercise GDPR rights including access, portability, erasure, and objection

11. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of these websites.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Site indicates acceptance of the changes.

13. Contact Information

If you have questions or privacy requests, contact us at:

EarthSync Privacy Team
Email: support@earth-sync.com
Website: https://earth-sync.com