Refund Policy & Shipping

Effective Date: November 18, 2025
Website: https://earth-sync.com

This Shipping & Refund Policy explains how orders are shipped, delivered, returned, and refunded when purchasing from earth-sync.com (“EarthSync,” “we,” “us,” or “our”). By placing an order, you agree to the terms below.

1. Shipping Policy

a. Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

During sale events or high-volume periods, processing times may be slightly longer.

b. Shipping Times

Estimated shipping times:

  • United States: 3–8 business days

  • International: 7–14 business days (varies by country and customs)

All shipping times are estimates and not guaranteed. Carrier delays due to weather, customs, or unexpected events are outside our control.

c. Tracking Information

Once your order ships, a tracking number is emailed to you. Tracking updates may take up to 48 hours to appear.

d. Shipping Address Issues

Customers are responsible for providing an accurate shipping address.
We are not responsible for:

  • Packages shipped to incorrect addresses entered by the customer

  • Lost packages due to incomplete or invalid addresses

If a package is returned to us due to an address issue, we can reship it after the customer pays the reshipment fee.

e. Lost or Stolen Packages

If the carrier marks the package as delivered, but you cannot locate it, you must contact the carrier directly.

We do not replace or refund orders marked as delivered.

2. Refund & Return Policy

We want you to be satisfied with your purchase. Please review our rules below before initiating a return.

a. Eligibility for Returns

To qualify for a return:

  • The item must be in unused, unworn, and original condition

  • The original packaging must be included

  • The return request must be submitted within 30 days of delivery

Items returned used or damaged may not be eligible for a refund.

b. Non-Returnable Items

For hygiene, safety, or clearance reasons, certain products cannot be returned. These include:

  • Used or opened items

  • Items damaged through misuse

  • Final-sale or clearance items

  • Gift cards

  • Mystery boxes (if applicable)

c. Return Shipping

Unless the return is due to our error (wrong item, defective on arrival), customers are responsible for the cost of return shipping.

We do not provide prepaid labels for buyer’s remorse returns.

d. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  1. Email us within 7 days of delivery at support@earth-sync.com

  2. Include your order number and photos of the issue

If approved, we will send a replacement or issue a refund.

e. Refund Process

After receiving and inspecting your return, we will notify you whether it was approved.

  • Approved refunds are issued to the original payment method

  • Refunds typically take 3–7 business days to appear depending on your bank

  • Shipping fees are non-refundable

f. Canceling an Order

Orders may be canceled only if they have not yet been processed or shipped.
Once an order enters processing or has shipped, it cannot be canceled.

3. Exchanges

We offer exchanges only for damaged, defective, or wrong items.
For all other cases, a return must be completed, and a new order placed if desired.

4. International Customers

International buyers are responsible for:

  • Customs fees

  • Import duties

  • Taxes or brokerage charges

  • Delays caused by customs clearance

These fees are not included in the purchase price.

We do not refund orders rejected due to unpaid customs duties.

5. Contact Us

For questions or support regarding shipping or returns, contact:

EarthSync Support Team
Email: support@earth-sync.com
Website: https://earth-sync.com